It is often easy to spot exceptional or substandard service, but we sometimes overlook solid, positive service delivery. To raise your awareness of what positive service consists of and how it is delivered, take a day during a weekday, weekend, or holiday and go on a service “scavenger hunt.” Visit as many stores or businesses as possible in your area (maybe a grocery/convenience store, local mall, coffee shop, etc). Search for instances in which service providers used these or other techniques to deliver quality service. Afterward, write your response to the following questions:
1. What types positive communication did you find? (Give example)
2. How did you (or whoever you witnessed) react to the techniques experienced?
Remember to end with a leading question